Shipping policy

 

Items will be shipped within 2-5 days. Shipping is expected to take anywhere from 5-12 business days, at a total average processing and delivery time of 12 business days, or 2.5 weeks.

Please do not worry if your items have not arrived within a few days, as they are on their way! We get heavy traffic at times, causing shipping to take a bit longer.

Please note that we do not typically ship orders until every product in the cart is ready to ship! If you'd like to place an order with a wide range of products that are all expect to ship at different times, but still want to receive any ready-to-ship items ASAP, please reach out to us at "support@mochipan.com". From there, we'd be happy to work out a means of shipping some items ahead of others.

 

Disclaimer:

Please note that Mochipan bears responsibility for the following instances of failed delivery: 

  • Parcel Lost-in-Transit
  • Parcel sent to the wrong address due to business-side shipping error
  • Parcels that arrived damaged, marked, torn, or otherwise not as advertised.

Conversely, Mochipan does not bear responsibility nor compensate for the following instances of failed delivery: 

  • Refusal or Inability to receive the parcel
  • Incorrect Address Provided at Checkout or Requested Address Change
  • Parcels returned-to-sender due to not being retrieved from the post office 
  • Insufficient Building Access information, etc. 

Due to the nature of our current shipping solutions, all packages deemed "returned-to-sender" are null and void, irretrievable, and will be deemed a forfeiture of the order on behalf of the customer. As such, please take extra care when providing your address at checkout to ensure that your order is not lost.

To avoid complications resulting in unwanted package loss, check your tracking number once every two days to ensure that any delays can be smoothed over and that you're able to retrieve your parcel/request a second delivery in the case of any shipping errors. 

Note: Our shipments to the EU are not IOSS-registered, and the 20% VAT for international shipments is not applied to our pricing models at this time.