Welcome to Mochipan: How Pre-Orders Work
Hi friends! I’m Rae, one of the designers and also the founder of Mochipan. I’m so happy you’re here, whether this is your first visit or you’ve been with us for a while. Mochipan is all about turning dreamy designs into real, wearable pieces, and pre-orders are how we make that magic happen. Here’s a simple guide so you always know what to expect.
Why Pre-Order?
Every piece we create is made with love in small batches. As we grow, many new items and collections are being launched as "In Stock" products, but we still host quite a few pre-orders. Pre-orders let us bring unique designs to life without overproducing, and it guarantees you get the exact size and style you want before it ever sells out.
The Mochipan Pre-Order Journey
1. Interest Check (Sometimes!)
Occasionally, you’ll see items marked as “(Interest Check)” instead of available to buy. That means we’re still testing the waters. If you’d love to see that piece become real, just click “Vote for This Product” and add your email. This helps us decide what to sample and launch.
2. Sample & Preview
If enough people are excited, we create a sample of the design and share it with you all. This is the stage where we fine-tune everything before the pre-order officially goes live.
3. Pre-Order Opens (2–4 Weeks)
The fun part! Pre-orders stay open for about 2 weeks to a month. During this window, you can secure your piece with confidence. Once the window closes, the item is marked as “sold out” while we get everything made.
4. Production & Delivery
Behind the scenes, we work with our ethical manufacturers to carefully produce your pieces. Once they’re ready, we ship them directly to you.
5. Exchanges & Restocks
After shipping, we hold back a small amount of stock for exchanges (to make sure anyone who needs a different size is taken care of). Then, we release the remaining extras to the public. At this stage, availability is limited—so pre-ordering is the only way to guarantee your size!
Staying in the Loop
-
Restocks: We do restocks fairly often! You can check our calendar on the site for upcoming dates.
-
Notifications: If something you love is out of stock, just hit “Vote for This Product” to get an email as soon as it returns.
A Little Note from Me
Running Mochipan is a one-woman dream project that has grown into a small, close-knit team, and I’m so thankful for the support you show with every click, share, and pre-order. Together, we get to build something slow, intentional, and magical.
If you have any questions, my inbox is always open. Thank you for helping me bring these designs to life—you’re the reason Mochipan exists.
With love and gratitude,
Rae Catherine
Founder of Mochipan
