A Simpler Return Policy
We know returns aren’t the most exciting part of shopping, but they should be simple, fair, and easy to understand. That’s why we’ve just made a few changes to our return policy to make things smoother for you.
For a long time, our return process included a restocking fee (usually 15%) plus variable shipping costs between $7–12 within the U.S., and additional shipping on top of that if you were exchanging for something else. We heard your feedback: that it sometimes feels like a punishment, especially if you just wanted to exchange something or send an item back.
So, we’ve simplified everything.
Here’s what’s new:
• Flat Return Shipping – $8.99 USD within the U.S. or $25 USD International.
• No more restocking fee.
Plus, we added a whole new return portal!!
That’s it! No more percentages or surprises—just two flat fees.
This change means that if you ever need to make a return, you’ll know exactly what to expect before you start. It’s simpler, clearer, and less expensive than before.
At Mochipan, we care deeply about transparency and trust. We design our clothes with love, care, and intention, and we want that same spirit to extend to every part of the experience—even the least fun parts like returns.
We’ve also made the returns portal easier to use—you can apply for pre-approval with photos right there, which helps us process your refund faster once it arrives.
A gentle reminder
Our window for returns is still 14 days from delivery, and items do need to be unworn, unwashed, and with tags attached. (Trying things on is absolutely okay!)
If you ever have a question or a special situation, our support team is always happy to help at support@mochipan.com.
We know that returning something you were excited for can be disappointing, but we want it to feel like the next best thing to unwrapping a new Mochipan piece. Thank you for trusting us, for supporting small-batch fashion, and for helping us make this process better for everyone.
With love,
The Mochipan Team
