FAQ

Why is my item taking so long?

Items are processed for 2-5 days and once they ship, they can take anywhere from 12 to 20 days. In very rare cases, your item may arrive in up to 24 days. Usually items arrive in about 15 days.

 

Why haven't I gotten an e-mail?

Our system can be slow at processing things from time to time. This means that sometimes emails are not sent out when they should be.

 

You said my item shipped but the date is different on my package. Why?

Some items are shipped to another warehouse or shipping partner first, then to you. This means that some items may leave our hands earlier than the date listed on a tracking number.