To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- Make sure to include a detailed description of the issue in the notes
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 15 days of arrival if:
- The item you received is the wrong item
- The size you received is the wrong size
- The item is damaged, ripped, torn or dirty
The item must be:
- In original condition
- For clothing, unwashed and unworn
- In the original packaging
Free gifts or promotional items are not returnable!
The item cannot be returned if:
- It is the wrong size due to user error (if the item does not match the sizing chart provided in the item's description, then it is our error and therefore returnable - but please keep in mind there is a 1-3cm allowance for manual error)
- You do not like it
- There is an unpleasant odor (very rare - usually due to storage during shipping that is out of our control)
Are there any charges for return?
- There are no charges for return
- Original shipping charges are non-refundable
- You are responsible for the charges of the return shipping
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then upon receiving your returned item at our warehouse, your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.