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Swimwear & Intimates Return Info

Why We Don’t Accept Returns on Swimwear and Intimate Items: A Commitment to Your Health and Safety

Dear Mochipan Family,

At Mochipan, we are dedicated to providing you with high-quality, ethically-made fashion that not only looks beautiful but also feels good to wear. As part of our commitment to your health, safety, and overall shopping experience, we want to take a moment to explain why we do not accept returns on swimwear and intimate items.

The Importance of Hygiene and Safety

Swimwear and intimate apparel are unique categories of clothing that come into direct contact with sensitive areas of the body. For this reason, ensuring the highest level of hygiene is absolutely essential. Allowing returns on these items could pose a significant health risk to our customers. Even with the best intentions and handling practices, including our hygiene stickers, once an intimate item or swimsuit has been tried on, there is no way to guarantee that it remains sanitary and safe for another person to wear. 

To maintain the highest standards of hygiene and safety, we adhere strictly to a no-returns policy for these products. This policy is not only in place to protect you, our valued customers, but also to ensure that every item you receive is brand new and untouched, giving you peace of mind when purchasing these delicate garments.

Our Quality Assurance Process

We understand that buying swimwear and intimate items online can sometimes feel uncertain, which is why we go above and beyond to ensure that our products are accurately represented on our website. We provide detailed size guides, comprehensive product descriptions, and high-quality images so you can make an informed decision before purchasing. Additionally, each item is carefully inspected before being shipped to you, ensuring that it meets our high standards of quality and craftsmanship.

How to Make the Right Choice

We encourage you to take full advantage of the resources available on our website to help you choose the right size and style for your needs. If you have any questions or need further assistance, our customer service team is always here to help. We are happy to guide you through the sizing process or provide additional details about our products to ensure that you feel confident in your purchase.

Our Commitment to You

While we understand that our no-returns policy on swimwear and intimate items might seem strict, please know that it is a reflection of our commitment to your health, safety, and overall satisfaction. We want you to feel confident and comfortable in every piece you purchase from Mochipan, knowing that it has been handled with the utmost care from start to finish.

Thank you for your understanding and continued support of our brand. We appreciate your trust in us and look forward to continuing to provide you with whimsical, high-quality fashion that brings your dream Pinterest boards to life.

With love and gratitude,

Rae
Founder, Mochipan