I’d like to start by reiterating some things from the last email sent, as some of you are new customers!
Thank you SO much for all the support on this item. I am truly blown away! I was initially prepared for a much smaller amount of sales, as that is typically what happens with items on Mochipan. The amount of orders was way, way more than I ever expected, and as a result, I quickly exhausted the stock I had. I have been working with the factory every day to get more produced as soon as possible. The strawberry robes are being sent to me from the factory in smaller batches so that I can ship them out within a reasonable amount of time, without having to wait for ALL of them to be done at once. I am so sorry for the wait. I truly appreciate all of your patience for this item. I want you to get this item as soon as possible, and I am doing everything I can to ensure that happens.
The second batch of robes will finish production on the 20th. I am sorry for the delay in the initial schedule I sent out. This batch should begin shipping on the 24th of April. This batch will be 200 robes and will be the last "batch". The remainder of the robes will be produced all together to save time and costs. I expect this bulk production to finish by May 15th.
By the 15th of May, you can expect the robes to have finished production, and by the 20th of May, you can expect that they have begun shipping.
This is a schedule that, IF delayed, will only change by potentially 2-3 days. It is a much more concrete and stable schedule compared to the last one. I understand not knowing what is going on is very stressful, and I have done my best to give accurate information up until now. Please know that there will be no further delay.
After May 25th or so, everything will be caught up. I will start on the second round of bulk production to ensure there is no delay from here on out.
I will be sending out emails to each person included in this next batch of shipments to let you know that yours is on the way. If you do not receive an email this time around, that means your robe is likely set to ship with the May 15th set.
You will receive confirmation in this order:
1. Personal message from me stating that your robe will be shipped during Batch (batch #) or estimated date of shipment, whichever is applicable.
2. Automated email including tracking number and a tracking service so you can check on your order. -OR- An email from me with the tracking number.
3. Once the item is close to being delivered, you will get another email stating this.
I know this has been a stressful journey, and I sincerely thank you all for bearing with me. As the owner only employee of this shop, sometimes things can get a bit out of hand. Having an item go viral and then having to mass produce them is a new process to me, and I have learned so much. I am thankful for the opportunity to learn and grow as a person so that I can serve you all better in the future.
For those of you who chose 1 week shipping, the item should arrive within 1 week, or 7 business days. For those of you who chose the free shipping, the item will take an average of 15 business days, and in some cases up to 22 business days, although this is rare. If you ordered other items with your robe, I have been processing those this week and they will likely be sent ahead of the robe. In the case of 1-week shipping orders with multiple items including the strawberry robe, I will not send your items ahead of time unless you request that. I will wait until your robe is ready and send everything together. Lastly, for this item, I will be receiving samples of a pineapple, cherry and orange version from the factory soon.
Thank you again for all of your support. I am sorry to have made you wait so long, but this journey is about to come to an end, so please hang on just a bit longer.